Guidance on alerting police silently when in immediate danger

Guidance on alerting police silently when in immediate danger

A national campaign to raise awareness of a system to help people alert police when in imminent danger but unable to speak, is being launched this week by the Independent Office for Police Conduct.

The Silent Solution system enables a 999 caller who is too scared to make a noise or speak, to press 55 when prompted, to inform police they are in a genuine emergency.

The system is well-established but is only effective if the public know and understand how it works. It could, in extreme situations, potentially save a life.

The ‘Make Yourself Heard’ campaign has been launched to coincide with National Stalking Awareness Week. The family of murder victim Kerry Power, who was murdered by her ex partner, support the publicity.

Prior to her murder, Kerry believed that if she made a silent 999 call she would not need to speak or make a noise for police to send assistance. This was incorrect and her call was terminated without being put through to police. Her former partner, who had broken into her home when Kerry made the call, later rang police to admit he had strangled her.

It is not true that police will automatically attend if you make a silent 999 call. Callers need to listen and respond to questions and instructions, including by coughing or tapping the handset if possible or, if using a mobile phone by pressing 55 when prompted by the automated Silent Solution system.

More information on how to alert police silently can be found in the attachment.

Silent Solution guide pdf



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